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The Most Important Decision
When Buying Koi Is
Who and Where
They Come From… Period!
If you receive any fish DOA (dead-
In order to keep our prices as low as possible, we request that our customers do the following.
When Your Fish Arrive:
Our boxes have detailed instructions on the inner flap. The process is fairly simply and anyone can do it!
AN IMPORTANT NOTE ABOUT WATER EXCHANGE DURING ACCLIMATION: You may have purchased fish from a local pet store or garden center, in the past, and you were advised to open the bag and add a small amount of water from your pond or tank to acclimate your fish to their new homes water quality. In situations where a small amount of fish had been in a bag for a short amount of time (transported from the store back to your home) this is perfectly acceptable.
It is NOT advised after receiving fish that have been shipped to you via overnight express carrier, (Fed-
During shipping the water accumulates two waste products from the fish, ammonia and carbon dioxide. Although high levels of carbon dioxide can be worrisome, in a pond, it is actually of great benefit in a shipping container as it helps keep the pH low. This lowering of the pH keeps the high levels of ammonia in the shipping water in the ionized, non-
Our Arrive Alive guarantee
Orders are filled on a first-
We strive to offer the very best in fish quality, pricing and customer service. We know how important it is to receive your fish in great condition and in a timely manner.