Copyright© 2014 -
Call (352) 357-
The Most Important Decision
When Buying Koi Is
Who and Where
They Come From… Period!
2. Cancellation Policy. Due to the high demand and fast turnaround of our shipments, cancellations can cause major problems. Please be sure to order only those fish that you need. Cancellation of more than 2 orders may limit your availability of future fish.
3. Shipping. Your order will be packed to arrive safely at your door within 36 hours. Sometimes the couriers delay shipments and the packages cannot arrive on the flight we specified. These delays happen approximately 15% of the time. Should there be a problem with the packages after they arrive, please be sure to note any damage on the courier bill prior to signing for the packages. We cannot be responsible for delayed flights as this is out of our control.
4. Shipping to Canada -
Our order policies are fairly simple and straight forward.We are a wholesale/retail business and thus our policies are designed to allow rapid fulfillment of your orders with minimal effort by you, the buyer.
Be sure to place your orders by Noon on Monday for that weeks shipment, (we ship on Wednesday's to insure a Thursday delivery), unless other arrangements have been made. This will allow us enough time to get the best fish ready for you. Orders placed after Noon (12PM) on Monday will ship the following week (on Wednesday). Orders are filled on a first-
We ship all live fish via overnight (see “Zone-
1. Orders must be prepaid. We accept all major credit cards -
If you need special consideration for shipping your order please call our office and speak to one of our staff, we will do what we can to accommodate your needs.
This map shows approximate UPS overnight and Fed-