2. Cancellation Policy. Due to the high demand and fast turnaround of our shipments, cancellations can cause major problems. Please be sure to order only those fish that you need. Cancellation of more than 2 orders may limit your availability of future fish.
3. Shipping. Your order will be packed to arrive safely at your door within 36 hours. Sometimes the couriers delay shipments and the packages cannot arrive on the flight we specified. These delays happen approximately 15% of the time. Should there be a problem with the packages after they arrive, please be sure to note any damage on the courier bill prior to signing for the packages. We cannot be responsible for delayed flights as this is out of our control.
4. Shipping to Canada - We have put together some import worksheet/checklists for those of you wishing to purchase our products and fish OUTSIDE the continental USA.... Click here to view these checklists:
Our order policies are fairly simple and straight forward.We are a wholesale/retail business and thus our policies are designed to allow rapid fulfillment of your orders with minimal effort by you, the buyer.
Be sure to place your orders by Noon on Monday for that weeks shipment, (we ship on Wednesday's to insure a Thursday delivery), unless other arrangements have been made. This will allow us enough time to get the best fish ready for you. Orders placed after Noon (12PM) on Monday will ship the following week (on Wednesday). Orders are filled on a first-come, first-served basis. On some of our larger accounts we do hold individual inventory to be sure that you receive what you want when you want it.
We ship all live fish via overnight (see “Zone-Map” below) and all try goods ship ground, Fed-Ex or UPS.
1. Orders must be prepaid. We accept all major credit cards -- Master Card, Visa, American Express and Discover as well as Pay-Pal payments. Company check or personal checks are accepted, however orders will not be shipped until the checks clear. Be aware that stock quantities may change during the time the check awaits approval. Net terms are available on a very limited basis and only to those with a long-standing credit history in the fish business and with Blackwater Creek Koi Farms Inc. Wire transfers may also be done. Please contact us for wiring details.
If you need special consideration for shipping your order please call our office and speak to one of our staff, we will do what we can to accommodate your needs.
This map shows approximate UPS overnight and Fed-Ex express rates for shipping Live Fish to your door by next day air. During check out you will get to choose which express delivery service you wish to use.